Terms & Conditions


PAYMENT

Students are expected to have completed full payment fees with proof of payment prior to the first session.

  • Late payments will incur a 5% surcharge of the total invoice.

  • Payments must be made to The French Learning Institute through online payment or electronic bank transfer (EFT).


CANCELLATION POLICY

For French Classes

  • If you cancel two weeks or more before the course starts, we will process a full refund but a $80 administration fee will apply. 

  • If you cancel less than two weeks before the course starts, we will not process any refund.

  • No partial refund can be granted for classes not attended and no postponement can be allowed except under special circumstances whereby justification is provided and approval from the School Director is granted). In either circumstance, an $80 administration fee will be charged.

  • If you miss a class, we can arrange a catch-up lesson for a fee of $90 for a 60 minutes session, depending on the tutor's availabilities. Catch up lessons are limited to 2 per person and per term.

  • If a course is cancelled due to an insufficient number of students or unexpected circumstances, you will be notified and we will process a full refund.

  • If you arrive late, miss classes or are expelled because of misconduct, we will not process any refund.

For “One-to-one Tuition”,  “Private Tuition for 2” and “ Private French group class”

  • There are no refunds offered for cancellation of scheduled lessons.

  • If you give three (3) working days notice before you re-schedule your class, we can accommodate and try to reschedule your lesson. We do not guaranty that we can find another spot.

  • Lesson cancelled for any reason with less than three (3) workings days will be charged. We will not reschedule your lesson and there is no refund for the missing class.  

  • You can reschedule a maximum of two (2) lessons per 12-week term. The length of your 12-week term cannot exceed a maximum of fourteen (14) weeks in a row except special agreement prior to enrolment and and the calculation of the length of your 12-week term starts at the date of your enrolment.                                                               

  • Please arrive on time, we will not process any refund for late arrival and the lesson will finish on time.



TEACHERS

The French Learning Institute is responsible for allocating the student to the teacher. Student is reminded that he/she cannot choose a particular teacher. The teacher can change at any time during the learning process.  As teachers have extensive experience, every effort will be made to maintain high standards of teaching and smooth transition from one session to another or for the replacement of a teacher. 


Lessons are held in our teaching offices, 321 Pitt Street, Level 3.

LOCATION


PRIVACY

Students' personal details are treated with the most confidentiality. Under no circumstances will your personal details be divulged to third Parties. When paying by credit card over the phone your credit card details are keyed directly into the terminal. We do not store credit card details on file. Online payments are processed securely by Stripe which does not share your financial details.


SITE INFORMATION

The French Learning Institute reserves the right to change at any time, without notice, any information which appears on this site, including tuition fees and the offer of and value of special discounts (which cannot be applied retroactively). Any change will not affect students who are currently enrolled in a course or who have enrolled in a course set to commence.

The Site

By accessing and browsing our website thefrenchlearninginstitute.com (The Site), you accept these Terms of Use as well as our Privacy Policy. This Site provides company information about The French Learning Institute.

Compliance with copyright and Trademark Laws The elements you see, hear or read on the Site, as well as the Site’s form and substance, are subject to copyright protection. In no event may you use, distribute, copy, reproduce, modify, distort, or transmit the Site or any of its elements, such as text, images or sounds, without the prior written permission of The French Learning Institute. Trademarks, service marks and logos (collectively the “Trademarks”) displayed on the Site are the property of or are displayed by The French Learning Institute with authorisation from third parties. No licence or right pertaining to any of these Trademarks shall be granted without the written permission of The French Learning Institute or such other parties who may hold Trademarks displayed on the Site. The French Learning Institute reserves the right to legally enforce any infringement of its intellectual property rights, including seeking criminal prosecution.

Images Displayed on the Web Site The images or photographs of people or places displayed on the Site are either the property of, or used with permission of a third party by The French Learning Institute. The use of these images or photographs is prohibited unless specifically authorised by The French Learning Institute or the third party. Any unauthorised use may violate copyright laws, trademark laws, the laws of privacy and publicity, or any other communications regulations.

General Warning The French Learning Institute shall not be responsible for any damages arising out of your access to, or use of, the Site, including any deterioration of, or viruses that may infect your computer equipment or any other property. While The French Learning Institute uses reasonable efforts to include accurate and up-to-date information on the Site, we make no warranties or representations as to accuracy. The French Learning Institute assumes no liability or responsibility for any errors or omissions in the content of the Site.

Limitation of Liability and Indemnity Neither The French Learning Institute any other party involved in creating, producing, or delivering the site shall be liable for any direct, indirect or other damages arising out of your access to, or use of, the Site. You agree to indemnify, defend and hold The French Learning Institute, affiliates, and their respective directors, officers, employees, agents, licensors, or any person or entity involved in the creation, production, and distribution of the Site, harmless from, and against, any and all claims, liability, losses, costs and expenses incurred in connection with any breach by you of these Terms of Use or resulting from, or in connection with, your use of this Site.

Links to Other Sites The French Learning Institute provides links from the Site to other sites of affiliated and non-affiliated companies. Non-affiliated sites are independent from the Site. The French Learning Institute does not edit or control such sites. Links to such sites shall, in no event, constitute an endorsement by or an association between The French Learning Institute and such sites and The French Learning Institute shall not be responsible for any content, products, services, advertising or other matter presented on such sites. We remind you that access to, and use of, any affiliated or non-affiliated sites is subject to their own Terms of Use and privacy policies.

Access to the Web Site The French Learning Institute reserves the right, for any reason, at its sole discretion, to terminate, change, suspend or interrupt access, in whole or in part, to the Site, including its contents, features, or hours of availability without notice. You acknowledge and agree that in connection with the use of the Site you must provide for your own equipment, at your own cost, necessary to access the World Wide Web.

Remarketing This site uses remarketing to advertise online. Which means that third-party vendors, including Google, show our ads on sites across the Internet.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Information about how you can opt out of Google’s use of cookies by visiting Google’s Ads Settings.

Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.

Protection of Personal Information For more information on our policies with respect to privacy protection, please read our Privacy Policy. The French Learning Institute affiliate sites may have their own separate privacy policies and practices. You are encouraged to review these other policies to determine how any personal information you provide may be used.

Modification of Terms The French Learning Institute reserves the right to modify or update the present Terms of Use at any time without notice, so you are encouraged to review them from time to time.


Ready to start learning French?

If you're ready to start your French lessons withThe French Learning Institute then call us on 1300 802 744 or contact us.