Terms & Conditions
Students are expected to have completed full payment fees with proof of payment prior to the first session.
Late payments will incur a 5% surcharge of the total invoice.
Payments must be made to The French Learning Institute through online payment or electronic bank transfer (EFT).
For French Classes
If you cancel two weeks or more before the course starts, we will process a full refund but a $80 administration fee will apply.
If you cancel less than two weeks before the course starts, we will not process any refund.
No partial refund can be granted for classes not attended and no postponement can be allowed except under special circumstances whereby justification is provided and approval from the School Director is granted). In either circumstance, an $80 administration fee will be charged.
If you miss a class, we can arrange a catch-up lesson for a fee of $90 for a 60 minutes session, depending on the tutor's availabilities. Catch up lessons are limited to 2 per person and per term.
If a course is cancelled due to an insufficient number of students or unexpected circumstances, you will be notified and we will process a full refund.
If you arrive late, miss classes or are expelled because of misconduct, we will not process any refund.
For “One-to-one Tuition”, “Private Tuition for 2” and “ Private French group class”
There are no refunds offered for cancellation of scheduled lessons.
If you give three (3) working days notice before you re-schedule your class, we can accommodate and try to reschedule your lesson. We do not guaranty that we can find another spot.
Lesson cancelled for any reason with less than three (3) workings days will be charged. We will not reschedule your lesson and there is no refund for the missing class.
You can reschedule a maximum of two (2) lessons per 12-week term. The length of your 12-week term cannot exceed a maximum of fourteen (14) weeks in a row except special agreement prior to enrolment and and the calculation of the length of your 12-week term starts at the date of your enrolment.
Please arrive on time, we will not process any refund for late arrival and the lesson will finish on time.
The French Learning Institute is responsible for allocating the student to the teacher. Student is reminded that he/she cannot choose a particular teacher. The teacher can change at any time during the learning process. As teachers have extensive experience, every effort will be made to maintain high standards of teaching and smooth transition from one session to another or for the replacement of a teacher.
Lessons are held in our teaching offices, 321 Pitt Street, Level 3.
Students' personal details are treated with the most confidentiality. Under no circumstances will your personal details be divulged to third Parties. When paying by credit card over the phone your credit card details are keyed directly into the terminal. We do not store credit card details on file. Online payments are processed securely by Stripe which does not share your financial details.
The French Learning Institute reserves the right to change at any time, without notice, any information which appears on this site, including tuition fees and the offer of and value of special discounts (which cannot be applied retroactively). Any change will not affect students who are currently enrolled in a course or who have enrolled in a course set to commence.
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